awareness of your listening behavior will go a long way in helping you become an effective listener . listening can be divied into three levels, which are charcterized by certain behaviors that affect listening effciency .
most often ,people have difficulty listening effectively when in a conflict situation , when dealing with emotional people, when having criticism directed at them, when being disciplined or when feeling anxious , fearful or angry.
the following descriptions of the three levels will help you understand the distinction between how each level is expressed

观察并了解你的听力行为，这对你成为一个有效率的听者有很大的帮助。倾听可以分为三个层次，而不同的层次是以能够影响听力效率的某种特定行为为特征和表现的。
通常，当人们遇到下列几种情况时，有效率的倾听则显得困难，例如当人们和其他人产生冲突或争执的时候，和易激动的人相处的时候，被他人批评的时候，被处罚的时候，感到焦虑、恐惧和愤怒的时候。
以下对这三个层次的描述有助于你理解三者在表现上的区别。