many people tend to assume listening is basically the same as hearing-a dangerous misconception that leads to believing that effective listening is instinctive .as a result ,supervisors make communication function .research shows that the average person on the job spends 40 percent of his time listening ,35 percent talking ,16 percent reading ,and 9 percent writing .
on average ,people only are about 35 percent efficient as listeners . this lack of effective listening often results in missed opportunities to avoid misunderstandings , conflict, poor decision-making or a crisis because a problem wasn't identified in time.

许多人都以为听和闻是一回事。这种危险的错误认识导致了一种信念以为有效的听来自于天性，其得出的结论是，主管者使交流起作用。研究表明，做工作的人，100份时间中，40是听，35说，16读，9写。作为听众，平均有效率只有百分之35。由于缺乏有效的听，丧失了避免误解，冲突，坏决策或者危机的良机。因为问题没有及时得到发现。