a person at level 1 demonstrates the characteristics of a good listener . these listeners look for an area of interest in the talker's message: they view it as an opportunity to gather new and useful information . effective listeners are aware of their personal biases, are better able to avoid making automatic judgments about the talker and to avoid being influenced by emotinally charged words . good listeners suspend judgment and are empathetic to the other person's feelings . they can see things from the other person's point of view and inquire about rather than advocate a position .
level 1 listeners use extra thought time to anticipate the talker's next statement ,to mentally summarize the stated message , evaluate what was said , and to consciously notice nonverbal cues . their overall focus is to listen with understanding and respect .in the example at the beginging of this article , Dave did an excellent job responding to Bill at level 1.read the brief scenario again with the description of level 1 in mind and you will see how dave illustrates these characteristics.

a person at level 1 demonstrates the characteristics of a good listener . these listeners look for an area of interest in the talker's message: they view it as an opportunity to gather new and useful information . effective listeners are aware of their personal biases, are better able to avoid making automatic judgments about the talker and to avoid being influenced by emotinally charged words . good listeners suspend judgment and are empathetic to the other person's feelings . they can see things from the other person's point of view and inquire about rather than advocate a position .
一级水平的人表现出好听众的特点。这些听众主动寻找谈话人信息中的有趣部分；他们将其当成一个收集新的有用信息的机会。好听众意识到自己的个人偏好，更能够避免对谈话人的第一印象或被言辞激烈的表达所影响。好听众不会先入为主，而且能够理解他人的感受。他们能理解他人的观点，对任何一种立场采取了解而不是鼓吹的态度。

level 1 listeners use extra thought time to anticipate the talker's next statement ,to mentally summarize the stated message , evaluate what was said , and to consciously notice nonverbal cues . their overall focus is to listen with understanding and respect .in the example at the beginging of this article , Dave did an excellent job responding to Bill at level 1.read the brief scenario again with the description of level 1 in mind and you will see how dave illustrates these characteristics.

一级听众用更多思考时间预测谈话人的下一点，心里总结谈话人陈述过的信息，评价谈话内容，并且有意识的注意非言语信息。他们完全带着理解尊重而倾听。本文开头的例子中，Dave对Bill的回应就是很好的一级表现。如果你记着一级表现的特点把这个例子再看一遍，你会发现Dave如何表现出上述特点。