我公司通过ISO9001:2000质量体系认证的企业。以设备投运时间为准，一年以内，实行包修，机器出现故障保证在接到用户电话或传真的48小时内给予答复。

维修服务人员到用户进行服务，必须对完成的维修任务、解决问题的方法做出详细的记录，并由用户将意见反馈到本单位，对服务人员的工作质量实行严格的考核和控制。

专职的机－电－液一体化的服务队伍保证服务网络的可操作性。

对用户的培训
☆ 当设备在用户安装、调试、验收时，有专人对用户人员按企业统一制定的培训教材及作业指导书进行7-10天的技术培训，至用户能独立操作设备为止，并对参加培训的人员进行考核。
☆ 设备在用户使用600小时或三个月后，进行严格的跟踪服务制度，对用户操作人员进行进一步培训。
☆ 每年一期的用户培训班（指国内，国外另行协商），对用户的操作人员进行理论、实践的再提高培训，并进行操作人员在使用、维修、维护等方面的交流。

专职的售后服务队伍，隶属于销售部门，可对用户提出的服务要求做出及时响应。

24小时开通的技术服务热线,保证用户使用的方便性与及时性.

充足的备品备料，保证用户正常使用。
我公司产品为备品备件的提供建立了强大的基础，以成本价提供配件，提供消费品的采购指南。在设备的整个运行周期（暂定10年）内，确保零配件的供应

这段怎么翻？

Our company passed ISO9001: 2000 quality system certification of enterprises. Equipment shipped to vote based on the time, within a year, the implementation of repair kits, machine failure guarantee that the user's phone or fax received within 48 hours to reply.



Service personnel to service users, the need for completion of the maintenance tasks, the solution to make detailed records, and the users will feedback to their units and the service quality of the work of a strict examination and control.



Allied aircraft - - - integration of the teams ensure that the network operational.



The training of users

When the user ☆ equipment installation, commissioning, acceptance, there were staff on hand to the user enterprise, the uniform development of the training materials and operating instructions for 7-10 days of technical training, and to users of the equipment can operate independently, and participate in training Staff assessment.

☆ equipment users in 600 hours or three months later, a rigorous system of tracking service, the user operator for further training.

☆ each of a user training course (referring to domestic and foreign separate consultations), the operator of users in theory and practice to improve the training, and operators in the use, maintenance, maintenance of the exchange.



Full-time after-sales service team, under the sales department, the user can put the timely response to service requests.



24-hour opening of the technical service hotline to ensure that users ease of use and timeliness.



Adequate preparation of spare parts to ensure that normal users use.

Our products for the provision of spare parts to establish a strong foundation, at cost to provide spare parts, consumer goods provide the procurement guidelines. Equipment in the whole operation cycle (tentative 10), ensure the supply of spare parts