Symptoms of "broken" or inefficient systems for technical product and process information
include:
o Costly delays in product cycles and shipping caused by late delivery of documentation
o Multiple departments ("stovepipes") that independently develop the same technical
information for different purposes, with significant duplication of effort
o Lack of internal funding for infusion of new technology platforms
o Internal departments that are the "weak siblings" of product engineering departments

To
date, such service providers have typically been small and local contracting companies or staffing
agencies, none of which have the geographic reach, financial capability, or sophisticated
contracting expertise required for large-scale outsourcing.
Current Realities for Corporate Information Design and Delivery
Generally, Global 2000 organizations disperse their product development and manufacturing
processes across multiple sites worldwide. Their products and processes require the
development of technical documentation, training programs, and marketing materials. The skills
required to produce such materials include technical writing, instructional design, Web content
development, graphic design, desktop publishing, and document management. Collectively,
these services comprise information design and delivery, and the information is delivered by
some combination of traditional hardcopy means and new media.

"打破的" 或无结果的系统症状为技术产品和处理信息
有:
o 昂贵的延迟在产品周期和运输由文献延迟交付造成
独立地开发同样技术的o 多个部门("stovepipes")
信息为不同的目的, 以重大反复努力
o 缺乏内部资助为新技术平台的注入
是"微弱的兄弟姐妹" 产品工程部的o 内部部门


日期, 这样服务提供者典型地是小和地方收缩的公司或雇用职员
代办处, 无有地理伸手可及的距离, 财政能力, 或复杂
收缩的专门技术要求为大规模采购。
全球性2000 组织分散他们的产品开发和制造业
过程横跨多个站点全世界。 他们的产品和过程要求
技术文献的发展, 训练计划, 并且营销材料。 技能
要求生产这样材料包括技术文字, 教育设计, 网络内容
发展, 图表设计, 桌面排版, 集体,
这些服务包括信息设计和交付, 并且信息被提供
某一传统硬拷贝手段和新媒介的组合。