1， 微笑和问候
当我刚刚踏入edsa Shangri-la hotel 的时候，你就会感到一种亲切的感觉，那就是所有员工在对你微笑和问候，无论你走到饭店的任何地方，那种东西都会跟随着你。无论你是客人还是内部的员工，他们的微笑是发自内心的，他们的问候是真诚的！！这就是我在edsa Shangri-la hotel 特有的感觉！我将把他们带回北京，把这种感觉告诉我的同事们 ，让我们也拥有这样永恒的微笑！

2.没有抱怨
我们都知道宴会的工作很忙很累，活动一个接着一个，需要在最短的时间完成翻台的任务，也有可能因客人的需要无数次的变化，延长员工工作时间，但是他们是在快乐的工作的，没任何的抱怨，这一点需要国内的同事们学习，现在国内的酒店有些实习生，干了一点活就感觉累了，其实最主要的是我们没有发扬主人翁的心态，我们需要像Edsa Shangri-la 员工那样快乐的工作和快乐的生活！

3.细致的Briefing
活动前的Briefing，这里做的很细致，他们把每一个活动细节都写在filipchart让他家一目了然的看到今天的活动情况，和人员安排，活动的名称，大概的收入，客人的喜好，服务注意事项，随时每一个员工都能看到！把服务的细节全部传达给每一个员工。相当于一次系统的培训！

4.餐具的管理
管事部对宴会餐具有专人的管理，宴会的餐具区别于别的部门。非常严格。这样减少丢失，专用的库房保管宴会的餐具！外卖的餐具也由管事部专门负责。返回时细致的清点。管事部的员工经常的巡视宴会区域，及时收回不用的餐具！

我用翻译软件翻译一下
你凑合看啊
1, smiles and greetings
When I now at the start of edsa Shangri-la hotel, you will feel a warm feeling, that is, all the staff smile and greetings to you, whether you go anywhere in the hotel, the kind of things will follow you . Whether you are a guest or internal employees, their smile is heart-felt, and their sincere greetings! ! That is why my edsa Shangri-la hotel a unique feeling! I will bring them to Beijing, to tell me this feeling of my colleagues, let us also have such eternal smile!

2. Did not complain
As we all know busy work Banquet tired, activities one after another, need to be completed in the shortest time possible mission over Taiwan, but also the needs of the guests may change many times to extend the working hours of employees, but they are happy working and did not complain any, it requires the learning of colleagues, and now the hotel and some domestic interns did feel a little tired of living, in fact, the most important thing is we do not have the mentality of ownership, we need as Edsa Shangri -la, as happy employees and happy life!

3. Meticulous Briefing
Activities before the Briefing, very careful here, they have all the details of each activity in the filipchart let his house to see at a glance the situation of today's activities, and personnel arrangements, the activities of the name, approximate income, the preferences of the guests, service Note, every employee at any time to see! All the details of the service conveyed to every employee. Equivalent to a system of training!

4. Tableware management
Department of banquet manager there in person the management of tableware, party tableware from other departments. Very strict. This reduced the loss of custody of a dedicated Treasury Banquet tableware! Take-away food is also responsible for the Department by the steward. Detailed inventory return. Department manager of the banquet staff regular visits to the region, in time to recover without food!